Mary Whisner, On Having a Bad Day, 94 Law Libr. J. 335 (2002), https://digitalcommons.law.uw.edu/librarians-articles/53
Law Library Journal
An intern's perception of a less-than-stellar performance at the reference desk leads Ms. Whisner to consider causes, solutions, and coping mechanisms for the "bad days" that all reference librarians inevitably experience.