Mary Whisner, Finding Out What They Want to Know, 93 Law Libr. J. 727 (2001), https://digitalcommons.law.uw.edu/librarians-articles/32
Law Library Journal
A skilled reference librarian knows more than simply where and how to look up information. Recognizing the importance of knowing what to look for as well, Ms. Whisner discusses the venerable reference interview and its role in this key aspect of patron services.