Government-to-Citizen Online Dispute Resolution: A Preliminary Inquiry

Authors

Anita Ramasastry, University of Washington School of Law

Abstract

This Article first examines the use of ODR [online dispute resolution] as a tool for private sector dispute resolution. It explores some of the reasons for a slower rate of uptake in business-to-consumer e-commerce disputes. The Article then suggests that a new and innovative use for ODR may be for public sector dispute resolution—between governments and citizens. The use of technology for public dispute resolution may promote access to justice in the administrative context.

First Page

159

Recommended Citation

Anita Ramasastry, Symposium, Government-to-Citizen Online Dispute Resolution: A Preliminary Inquiry, 79 Wash. L. Rev. 159 (2004).
Available at: https://digitalcommons.law.uw.edu/wlr/vol79/iss1/11